Welcome back to The Lawyer Millionaire Podcast! In today’s episode, we have an insightful conversation with Jordan Ostroff, a former prosecutor who has successfully transformed his law firm by implementing strategic automation, marketing tactics, and a deep commitment to authentic client service. Join us as Jordan shares his journey, revealing valuable insights and practical tips on streamlining processes, maximizing income, and building a thriving law firm.
Streamlining Processes and Building Efficiency:
During his tenure at the prosecutor’s office, Jordan witnessed fellow lawyers facing health issues and burnout due to long working hours. Recognizing the need for change, he implemented automation through a program called Lawmatics. This automation saved significant time by automatically handling tasks like sending customized contracts and emails to clients. With the streamlined workflow, Jordan’s firm significantly increased efficiency and client satisfaction while reducing the risk of burnout.
COVID-19 Pandemic and Remote Work Transition:
The pandemic forced many law firms to transition to remote work. Fortunately, Jordan’s firm was well-prepared with tools like Google Meet and Zoom. This smooth transition allowed them to maintain workflow seamlessly, ensuring uninterrupted service for their clients. In contrast, other firms struggled to implement necessary systems, such as case management tools, resulting in higher costs and disruptions.
Maximizing Income: Pricing Strategies and Average Case Resolution Time:
Jordan emphasizes the importance of carefully considering pricing offerings and hourly rates when determining income. By understanding various pricing models, such as flat fees and hourly retainers, and factoring in the average case resolution time, law firms can optimize their revenue potential. For Jordan’s firm, the average case took 246 days to resolve. Additionally, considering contingency fees, the time required to receive payment becomes a crucial aspect to assess.
Marketing and Networking Strategies:
Jordan openly shares his experiences and challenges while marketing and networking to grow his firm. His early struggles, including misguided attempts with marketing agencies, taught him valuable lessons. He emphasizes the need to identify the ideal client, adapt strategies accordingly, and seek guidance and knowledge sharing through networking with mentors and fellow lawyers.
Partnering with Spouse, Leveraging Strengths, and Delegating Tasks:
Growing their firm together, Jordan and his wife developed a successful partnership by focusing on each other’s strengths and delegating tasks effectively. They believe in hiring experts to solve problems rather than wasting valuable time trying to tackle everything themselves. This approach allows them to prioritize their time for more important tasks, serving their clients better, and maintaining a healthy work-life balance.
Leading with Authenticity and Genuine Client Service:
Jordan’s commitment to authenticity and genuine client service sets his firm apart. Recognizing that clients seek their services during challenging times, he emphasizes the importance of empathetic and personalized approaches. By prioritizing client needs and staying true to their core values, Jordan’s firm establishes a strong bond of trust and loyalty among clients.
Optimized Website Conversion: Cloud-Based Systems and Technological Tools:
To ensure smooth operations and convenient accessibility, Jordan’s firm utilizes cloud-based systems like Practice Panther for case management and Lawmatics for intake and outtake processes. These tools centralize information and streamline collaboration within the firm, ensuring that team members can readily access files and serve clients efficiently. Through these optimized practices, the firm consistently provides exceptional service and maintains a competitive advantage.
Conclusion:
Jordan Ostroff’s journey is an inspiring testament to the transformative power of streamlining processes, maximizing income, and leading with authenticity in a law firm. By embracing strategic automation, marketing tactics, and leveraging technological tools, any law firm can revolutionize its approach, deliver outstanding client experiences, and achieve sustainable growth. Tune in to the full episode on The Lawyer Millionaire Podcast and start implementing these valuable insights to drive success in your own firm.
Remember, your law firm’s growth journey begins with a commitment to authenticity and a dedication to delivering exceptional client service.
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About our guest:
Jordan Ostroff is a visionary entrepreneur, Managing Partner of Driven Law Fl, Host of multiple Facebook live shows, and a board member of Big Brothers Big Sisters of Central Florida.
From a young age, he knew that he wanted to be a lawyer, even when he had no idea what that meant. During college, he began competing in trial competitions across the country, where he was an award-winning advocate for fictitious cases.
After law school, he started his legal career as a Prosecutor for the State Attorney’s Office. There he cut his teeth in the trenches and learned how to truly be a “real” lawyer.
Today, he manages Driven Law FL, a firm focused on personal injury and helping injured victims get the recovery they deserve. His firm utilizes the latest technology and automation to provide top-level legal work, with a low volume of cases but a high touch level of care and compassion. The son of a postal employee and a substitute teacher, he is the first lawyer in his family, and with no business experience, his first few years of running a firm were incredibly difficult.
He was consistently taken advantage of by marketing companies because he didn’t get it and didn’t know what to ask for or what to look for. Having been faced with the prospect of learning how to run a successful business or close his firm and file for bankruptcy, he chose the latter. Now Jordan works 2-3 days a week, usually 20-25 hours each week.
Board member of his local Big Brothers Big Sisters chapter, a non-profit that pairs hundreds of underserved children with professionals who mentor them for most of their lives and help them achieve success.
Jordan’s life motto is that High Seas Raise All Boats – we are stronger together and we can make the world a better place.